Offline Word Games
How can we help?
Answers to common questions, and a real person on the other end of every email.
Email support
Write to [email protected]. We usually reply within 1–2 business days.
Tip: inside the app, go to Settings → Help & Feedback to send feedback or report a word.
FAQ
Frequently asked questions
Does the app need internet?
No. Every game works fully offline. Internet is only used if you choose to buy something or use Game Center.
I bought something but didn't get it
Open Profile → Shop → Restore Purchases. If coins or power-ups are still missing, email us with the date of the purchase. Never send payment details. For refunds, use Apple's Report a Problem page, since all payments are handled by Apple.
When do Daily puzzles reset?
At midnight in your local time. Unlimited mode is always available from the Home tab.
I got a new phone. Can I move my progress?
Progress is stored only on your device, so it can't be moved yet. Game Center leaderboards and achievements stay with your Apple ID.
How do I stop the app asking before skipping a puzzle?
By default the app asks before skipping an unfinished puzzle. You can change this in Settings → Confirm Skip Puzzle.
How do I turn off reminders?
Turn notifications off in the app's Settings, or in iOS Settings → Notifications → Offline Word Games.
A word seems wrong or missing
Use Settings → Help & Feedback → Report a Word in the app, or email us at [email protected]. We review every report.
What data do you collect?
None. Read our privacy policy for details.